Terms & Conditions

Making A Purchase:

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit and debit card payment. As well as postal orders and personal cheque. However if paying via cheque please remember items will not be dispatched until the cheque has cleared..

We accept Visa, Mastercard and debit cards. You may also send your credit card information via phone, royal mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Back Orders:

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges:

All prices include VAT at 20%.

Credit Card Security We have implemented numerous measures to ensure that purchasing online from us is both safe and secure.

The final checkout phase of our shop is hosted by SagePay. As one of the world's largest and most established payment providers on the Internet, we have chosen to entrust our security arrangements to them. Your credit card details are encrypted over a 128bit SSL connection and transactions are secured and processed by SagePay backed by the VeriSign's internet security infrastructure.

To read more about SagePay visit www.SagePay.co.uk.

When you proceed to our payment page, you can see that the pages are secure by looking at the address which changes from being http:// to https:// You will also see a padlock symbol or key in the bottom bar of your browser.

This also means that all details are confidential while input on the Internet and stay confidential when passed to SagePay. We do not store or view your credit card details at any time; even if we refund your purchase for any reason, we do not physically see your card details.


Most of the products we sell are covered by a manufacturers warranty which covers both faulty materials and workmanship, it does not cover general wear and tear damage. Please contact us if you are unclear as to the length of the manufacturers warranty as it will vary from manufacturer to manufacturer. Always keep your sales receipt for the item as this is the only proof of purchase that we will accept.

Please contact us before sending back a faulty item as many manufacturers will offer a direct repair or replacement service (as applicable) this will resolve your problem more quickly.

Please note: Return carriage to us is at buyers cost and we strongly advise using a tracked-for and insured delivery service.

For additional peace of mind any items we supply that are not covered by a manufacturers warranty will be guaranteed by us against faulty materials and faulty workmanship only and not wear and tear. The warranty will be 6 months on hand tools, 3 months on air tools, power tools and hydraulic equipment at our discretion. Please remember most manufacturers carry a much longer warranty and our guarantee is intended to to give you additional piece of mind and not as a substitute for the manufacturers warranty.

If a problem occurs you may receive a refund or replacement under the terms or the guarantee. Our liability to you will always be limited to a full refund of the goods purchased. We will not refund delivery delays, loss of profits, administrative problems, disappointment, indirect or consequential loss of damage, also damage arising out of problems with relation to the items. We shall have no liability to pay you any money in way of compensation other than the refund stated above.

Reaching Us If you need to reach us, please email us using the link on the store page.

Our Contact details:
Pontfaen Farm, Pontfaen, Chirk, Wrexham, LL14 5EN, United Kingdom

Phone: 01691 770225
Email: sales@toolbox37.co.uk

Our VAT Registration Number 826 7391 04

Privacy Policy Toolbox37 do not disclose buyers' information to third parties other than when order details are processed as part of the order fufilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy You may return your item within 7 days of receipt of your order without a reason as long as you have proof of purchase and notify us of your intentions to return the goods. Returns must be unused in new condition and original packaging for a full refund of the purchase price (excluding shipping costs). In this situation it is your responsibility to return the item to us so we advise that you send it via a secure method. We cannot be held responsible for lost returns. Once we receive the item we will try to refund you within 5 working days although it can take up to a maximum of 30 days.

WEEE Regulations:

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Toolbox37 is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new EEE from us we would accept their old WEEE and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.